Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, uninstalled, and in the same condition in which it was received. The product must include its original packaging and any included components or accessories. Proof of purchase is also required.

To request a return, contact us at info@fittek.net. Returns must be authorized by Fittek Systems Inc. before being shipped back. Items returned without prior authorization may not be accepted.

Damages and Issues

Please inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us as soon as possible so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Custom-manufactured, modified, special-order, or personalized products may not be eligible for return.

Products that have been installed, altered, damaged after delivery, or are otherwise no longer in new condition may also be ineligible for return.

Please contact us at info@fittek.net if you have questions about whether a specific product is eligible for return.

Return Shipping

Customers are responsible for return shipping costs for returns that are not the result of a defective, damaged, or incorrect product. Original shipping charges are non-refundable.

If the product is defective, damaged upon delivery, or an incorrect item was shipped, Fittek Systems Inc. will cover the reasonable cost of return shipping.

Return shipping instructions will be provided after your return request has been approved. Please do not ship products to Fittek without first receiving return authorization.

European Union 14-Day Cooling-Off Period

Where applicable, customers purchasing merchandise shipped into the European Union have the right to cancel or return their order within 14 days in accordance with applicable consumer protection laws.

Returned products must meet the applicable return requirements described above, except where otherwise required by law.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved returns that meet the conditions of our return policy will receive a refund for the full purchase price of the returned product, excluding original shipping charges and any return shipping costs for which the customer is responsible.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or credit card provider.

If you have any questions regarding a return or refund, contact us at info@fittek.net